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  • Conflict Management Coaching: Empowering Clients to Seek Clarity and Move Forward

Conflict Management Coaching: Empowering Clients to Seek Clarity and Move Forward

  • October 20, 2022
  • 12:00 PM - 1:30 PM
  • zoom

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As part of the Maine Association of Mediators ongoing effort to offer free or low-cost training on Conflict Resolution Day each year, we are pleased to provide this year’s session on Conflict Coaching!

Conflict management coaching or conflict coaching is a one-on-one structured process that is goal-driven, future-focused, and action-oriented. Professional conflict coaching aims to support clients by raising self-awareness about themselves and the other person involved in the dispute. Self-determination is key to driving client choices to the action steps they will take to address their situation. In this introductory overview, participants will learn the following based on the globally recognized CINERGY© Conflict Coaching model:

·        Evolution of professional coaching with its broader applications

·        Intersection between dispute resolution and conflict coaching

·        Distinctions between coaching, mediation, counseling, and consulting

·        Comparison of coaching and mediation skills competencies

·        Entry points into conflict coaching: before, during, or after a dispute

·        Overview of the 7-stage model

·        Determine if conflict coaching is a value-added or a referral source to clients


Patricia “Pattie” Porter, LCSW, PCC, is the Founder and President of Conflict Connections, Inc. located in San Antonio, Texas. Pattie’s dispute resolution career spans 28+ years as a workplace and EEO mediator, team facilitator, conflict coach, and senior trainer. The highlights of her career serving as the President of the Texas Association of Mediators, Co-Chair of the Workplace Section of the Association for Conflict Resolution, as well as serving as a formal mentor for the Department of Navy civilian mediators. Pattie presents various conflict management and resolution topics including conflict coaching. She teaches the CINERGY conflict coaching model to dispute resolution graduates at Southern Methodist University in Dallas, Texas as well as students from over 17 countries. She is the Founder and producer of the nine-year podcast program called The Texas Conflict Coach© and the author of two Minibuks: Stop the Dreaded Drama and Stop Avoiding Conflict.                     

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